English for Administation
1,200.00 zł
3-month online course designed for administrative specialists, as well as individuals holding secretarial and assistant positions. The goal of the course is to achieve ease in communication, learn vocabulary used in administration, and broaden the business knowledge of this area. Classes in the form of training sessions combining the theory and exercises with discussions and simulations. It is possible to extend the course with individual consultations, including an assessment of language competence and creating an individual competence matrix.
The course is conducted in small groups to provide the opportunity for easy conversation and practice (groups of up to 5 people).
Each participant receives resources covering the content of the course:
- Presentation in a ppt format describing the selected topic
- Vocabulary lists for the topics, with examples of usage
- Exercises to consolidate knowledge from a particular topic
- Certificate in Polish and English
Course Level: B1; B2
Where: online (zoom)
The course takes 3 months - 4 meetings of 60 minutes each, every month.
| Subject | Duration | Subject scope |
| Phone conversations | 2 hr | Self-presentation |
| Salutations | ||
| Call handling procedure, including call filtering | ||
| Guest service | 2 hr | Business etiquette |
| Business communications, including conducting a conversation with different types of clients | ||
| Communicating with a foreign customer - fundamental cultural differences | ||
| Business presentations | 2 hr | Typical structures used in presentations (PP, Prezi) |
| Delivering business presentations | ||
| Company introduction | ||
| Organization of business trips | 2 hr | Communicating with service providers |
| Organization of business trips | ||
| Difficult situations on business trips | ||
| Handling meetings | 2 hr | Appointing, confirming and canceling meetings |
| Gathering information, asking questions | ||
| Responding to difficult situations | ||
| Document workflow | 2 hr | Company organizational structure |
| Reception and transmission of information | ||
| The process of document workflow |
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