English for sales (part II)
1,600.00 zł
Online course consisting of two modules, 4 months each, dedicated to sales representatives, sales managers, Business Development Managers, and other people working with customers in the sales area. The purpose of the course is to learn vocabulary and grammar structures that are critical to the sales and customer service process, as well as acquire skills and experience by conducting a presentation of company's offer, presenting a product before a group, and practicing meetings with customers.
Classes in the form of training sessions combining the theory and practice with varied discussions, conducting sample offer presentations before a group and taking part in simulated discussions and meetings with customers.
The course is conducted in small groups to provide the opportunity for easy conversation and practice (groups of up to 6 people).
Each participant receives resources covering the content of the course:
- Presentations
- Vocabulary list with examples of usage
- List of expressions used during lives (i.e. used by the participants during the course - self-presentation, contacting with a client etc.).
- Written language feedback based on sample meetings with clients (transcription)
- Certificate in Polish and English
Course Level: B1; B2
Where: online (zoom)
The first part of the course takes 4 months - 4 meetings of 60 minutes each, every month.
The participants of the part I will receive a 10% discount on part II.
Subject | Duration | Subject scope |
Dealing with objections | 2 | Types of objections |
Methods for dealing with customer objections | ||
Reasoning - brainstorming your customer’s objections | ||
Developing arguments for your customer's objections | ||
Preparing and delivering presentations | 2 | Common expressions and vocabulary used in presentations |
What is an interesting presentation and what mistakes to avoid in presentations | ||
Your presentations - tools | ||
Delivering presentations in practice | 2 | Presentation in practice - participant's samples |
Business meeting - some interactions | 2 | Typical and unusual customer questions |
How to answer customer questions - best practice | ||
Common phrases and vocabulary used in presentations | ||
Difficult situations in cooperation with a customer | 2 | Pursuing a goal during a meeting |
Reframing - customer beliefs | ||
"Unrealistic" expectations | ||
Your "favorite" customer type - meet it in reality | ||
Negotiations | 2 | Preparing for negotiations |
Negotiation techniques | ||
Choose your techniques and try them out in practice | ||
Closing a sale | 2 | From goal definition to customer decision |
Factors influencing the closure of a sale | ||
When to close a sale | ||
Closure techniques in practice | ||
“Practice in practice" | 2 | Samples of participant’s product presentations |
Samples of participants’ companies presentations | ||
Customer conversations simulations |
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