3-month online course designed for administrative specialists, as well as individuals holding secretarial and assistant positions. The goal of the course is to achieve ease in communication, learn vocabulary used in administration, and broaden the business knowledge of this area. Classes in the form of training sessions combining the theory and exercises with discussions and simulations. It is possible to extend the course with individual consultations, including an assessment of language competence and creating an individual competence matrix.

The course is conducted in small groups to provide the opportunity for easy conversation and practice (groups of up to 5 people).

Each participant receives resources covering the content of the course:

Presentation in a ppt format describing the selected topic
Vocabulary lists for the topics, with examples of usage
Exercises to consolidate knowledge from a particular topic
Certificate in Polish and English

Course Level: B1; B2
Where: online (zoom)
The course takes 3 months - 4 meetings of 60 minutes each, every month.

Subject	Duration	Subject scope
Phone conversations	2 hr	Self-presentation
		Salutations
		Call handling procedure, including call filtering
Guest service	2 hr	Business etiquette
		Business communications, including conducting a conversation with different types of clients
		Communicating with a foreign customer - fundamental cultural differences
Business presentations	2 hr	Typical structures used in presentations (PP, Prezi)
		Delivering business presentations
		Company introduction
Organization of business trips	2 hr	Communicating with service providers
		Organization of business trips
		Difficult situations on business trips
Handling meetings	2 hr	Appointing, confirming and canceling meetings
		Gathering information, asking questions
		Responding to difficult situations
Document workflow	2 hr	Company organizational structure
		Reception and transmission of information
		The process of document workflow

English for Administation

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